a multifaceted professional with over 15 years of experience in IT management, academic teaching, and operational improvement, currently serving as Director of Client Services at Baltimore City Community College (MD) and Adjunct Math Professor at Capitol Technology University (MD).
Her IT expertise spans client service oversight, enterprise application management, student information systems, and budget administration (up to $3.1M annually), with a track record of leading system migrations (e.g., Office 365), automating processes (e.g., budget bill software), and ensuring compliance (ISO, NIST, FERPA). As an adjunct professor, she teaches undergraduate math courses (Calculus, Discrete Math, etc.) across in-person, hybrid, and online formats, using LMS tools like Canvas and MyMathLab.
She holds an MS in Administration (St. Michaels College) and a BS in Applied Mathematics (Georgia Tech), with certifications in Agile/Scrum, Lean (Green Belt), and supervisory development. Proficient in 20+ programming languages (Python, SQL, Java) and 30+ software/tools, she combines technical acumen with leadership to drive efficiency and quality.